Returns, Refunds and Exchanges Policy
Faulty or damaged goods
Notify palings as soon as the fault or damage is noticed. All goods carry a 12 month warranty, however should you notice a fault when opening the box, call Palings Audio and we will arrange collection of the goods, rectification of the fault and return of the goods at no charge to the consumer
Change of mind or not fit for purpose
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase (the cooling off period).
Palings Audio Returns Department Tracking # 83 Ballina Rd Lismore NSW 2480
Some items cannot be returned if they are opened. These include music, software, and headphones or earphones.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition, you may exchange your item for a different product or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.